Subscription terms
These terms cover The Coffee Club, the only recurring purchase sold on kettlewrightcoffee.com, and they are part of our terms of service. The seller is THE UBUNTU GROUP LLC, 1217 Pioneer Ave Ste 135, Cheyenne, WY 82001, United States.
What you are agreeing to
I authorise THE UBUNTU GROUP LLC to charge my card $22.10 USD every 14 days for The Coffee Club, starting today, until I cancel. That sentence is the one you tick at checkout, with the frequency you picked, and a copy of it goes on your confirmation email with the date and time you agreed to it.
Price and frequency
- Price per shipment
- $22.10 USD, 15% below the $26.00 it costs bought once
- How often
- 14 days, 30 days, 60 days — you choose, and you can change it later
- First charge
- Today, when you place the order the plan is added to
- Later charges
- Every cycle on the same date, until you cancel
- Shipping
- Free on every plan shipment
- Minimum term
- No minimum term and no cancellation fee, ever
- Statement
- KETTLEWRIGHTCOFFEE.COM
What arrives
Each shipment contains House Filter Blend, the same items sold on their own in the shop.
- One 340g bag of house filter blend, whole bean or ground to your brewer
- Roasted in Cheyenne the week it ships, with the roast date on the bag
Notice before every charge
We email you 7 days before every charge, with the amount, the date and a cancellation link. The notice goes to the email address on the order. If it bounces we do not charge until we have reached you.
Cancelling
Cancel at any time at kettlewrightcoffee.com/subscriptions/cancel/, or by writing to support@kettlewrightcoffee.com, or by calling +1 929-572-7645. A cancellation received at least 2 days before the next date stops that charge; cancelling is one email and never a phone call.
- Cancelling takes one message and never a phone call, an account, or a reason.
- We confirm in writing within one business day.
- A cancellation stops future charges. It is not a refund of a shipment already sent — that is a return, and the returns policy covers it.
- If a charge went out after you cancelled, write to us and we refund it in full, with no argument.
Pausing, skipping, changing
Ask us to move a date, skip a cycle, change the frequency, or change what is in the shipment where the plan allows it. Same address, same reply time, no charge for any of it.
Changes to the price
The price is fixed while you are on the plan. If it ever changes we tell you 30 days ahead, and you can cancel before the new price applies. A price change never applies to a shipment already announced.
If a payment fails
We try again once, 3 days later, and tell you both times. After the second failure the plan stops on its own and nothing further is charged. We do not retry a card indefinitely and we never split a charge into smaller ones to get it through.
Refunds on plan shipments
A plan shipment has the same 30 day return window as any other order and is refunded to the same card, shown as KETTLEWRIGHTCOFFEE.COM.
Ending it from our side
We can end a plan if we stop selling what is in it or cannot deliver to your address. We tell you before the next charge and we do not take one after that.
Who to write to
support@kettlewrightcoffee.com, or +1 929-572-7645 (toll free), Monday to Friday, 9am to 5pm Mountain. The fastest route is the cancellation page, which writes the message for you.